Terms & Conditions

Welcome to Pyxa.ai

Welcome to Pyxa.ai, a product of Vivids Group Limited, UK. Pyxa.ai is designed to help users create content more easily using AI tools for text, images, voice, video, social media, productivity, and creative workflows.

Our aim is to make AI simple, useful, and accessible. If you ever feel unsure about how to use a feature, our friendly support team is here to guide you and help you get the best possible value from your account.

About Pyxa.ai

Pyxa.ai provides access to a collection of AI tools and features through one platform. Depending on your selected plan, this may include tools for writing, image generation, voiceovers, video creation, AI chat, document assistance, social media content, brand voice, and other available features.

The features, credits, usage limits, and access included in your plan are shown at checkout, inside your dashboard, or on the relevant product page.

We regularly improve and update Pyxa.ai to give users access to better workflows, models, and creative tools.

Your Account

When you create an account, you agree to provide accurate information and keep your login details secure.

You are responsible for activity that happens under your account. If you believe someone else has accessed your account, please contact our support team as soon as possible so we can help.

We may limit or pause access only where reasonably needed for security, payment issues, misuse, legal compliance, or serious violation of these Terms.

Your Plan and Access

Your access to Pyxa.ai depends on the plan, package, credits, add ons, and features you purchase.

Before purchasing, please review the plan details carefully. We try to make plan information clear at checkout, and if anything is unclear, you can contact our support team before buying.

Some tools may use credits. Different tools or AI models may consume credits differently depending on the type of output, model, duration, quality, or processing cost.

Where a feature depends on credits, your dashboard or feature area may show your available balance or usage details.

Payments

All prices are shown before checkout. By completing a purchase, you confirm that you agree to the price, plan, and access shown at the time of purchase.

Payments are processed through secure payment providers. Pyxa.ai does not store your full card details.

If a payment fails, is reversed, or is disputed, your access may be paused while the issue is reviewed.

If you believe there has been a payment mistake, please contact support with your receipt or payment screenshot. Our team will review it and help resolve the issue fairly.

Refunds

Refunds are handled under our Refund Policy. We want users to feel comfortable trying Pyxa.ai. If the platform is not the right fit for you, you can request a refund within 7 days of purchase, subject to the Refund Policy.

Our support team may first offer help, guidance, or troubleshooting, especially where the issue can be solved quickly.

AI Results and User Expectations

AI results can vary depending on the tool, model, prompt, settings, input quality, and the type of content requested. Pyxa.ai gives users access to powerful AI workflows, but no AI platform can guarantee perfect or identical results every time.

If you are not getting the output you expected, our support team can help you choose the right feature, improve your prompt, select a suitable model, or understand the best workflow for your goal.

Third Party AI Providers

Some Pyxa.ai tools are powered by third party AI providers, APIs, models, or technology partners.

Because these providers may update their systems, rules, pricing, model behaviour, or availability, some tools may change, improve, be replaced, or temporarily become unavailable.

When this happens, Pyxa.ai will aim to maintain or improve the overall value of the platform for users.

Your Content

You are responsible for the content you upload, generate, publish, download, or share through Pyxa.ai.

You confirm that you have the right to use any text, images, files, prompts, logos, brand materials, personal data, or other content you provide to the platform.

You remain responsible for checking whether your generated content is suitable for your intended use, including copyright, advertising, privacy, professional, or legal requirements.

Responsible Use

Pyxa.ai must be used responsibly and lawfully. You agree not to use Pyxa.ai for:

• Illegal activity.
• Fraud, scams, phishing, or impersonation.
• Harmful, abusive, threatening, or hateful content.
• Content that violates the rights of another person or business.
• Uploading content you do not have permission to use.
• Spam, platform abuse, or attempts to manipulate systems.
• Attempts to bypass security, credits, restrictions, or technical controls.
• Any use that may damage Pyxa.ai, other users, third party providers, or connected platforms.

If we identify serious misuse, we may contact you, limit the relevant feature, or take reasonable steps to protect the platform and other users.

Social Media and Connected Platforms

If you connect social media accounts, websites, or third party platforms to Pyxa.ai, you are responsible for following the rules of those platforms.

Some posts, content, or accounts may be limited, blocked, or reviewed by the connected platform. Pyxa.ai will help where possible, but we cannot control or override decisions made by third party platforms.

Downloads and Digital Materials

Some products, templates, prompt packs, training materials, documents, or other digital items may be made available through Pyxa.ai.

Once a digital item has been accessed, downloaded, or delivered, it may not be refundable unless required by law or confirmed by our support team.

Service Updates and Improvements

Pyxa.ai is an evolving AI platform. We may update, improve, replace, rename, remove, or adjust features as technology and provider availability change.

Our goal is always to improve the platform, maintain quality, and provide better value to users. We may also perform maintenance, upgrades, or technical changes from time to time.

Support

Support is one of the most important parts of the Pyxa.ai experience. If you have any issue with your account, credits, access, tools, outputs, payments, or features, please contact our support team. Our team will do its best to help you quickly, clearly, and fairly.

Many issues can be resolved with simple guidance, the correct workflow, or a quick account review.

Privacy

Your use of Pyxa.ai is also subject to our Privacy Policy. Please review the Privacy Policy to understand how information is collected, used, stored, and protected.

Account Cancellation or Access Issues

You may stop using Pyxa.ai at any time. If you want help with account access, billing, refunds, or cancellation related questions, please contact support.

In rare cases involving serious misuse, fraud, legal risk, payment disputes, or security concerns, Pyxa.ai may limit or pause access to protect the platform and its users.

Limitation of Responsibility

Pyxa.ai aims to provide reliable and useful AI tools, but we cannot guarantee that every output, result, model, or feature will meet every individual expectation or business requirement.

You are responsible for reviewing and approving any content before using it publicly, commercially, professionally, or legally.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our platform, services, policies, or legal requirements. The latest version will be available on this page.

Governing Law

These Terms are governed by the laws of England and Wales. If any issue arises, we encourage you to contact our support team first so we can try to resolve it quickly and fairly.

Contact

If you have questions about these Terms or need help with your account, please contact Pyxa.ai support through the official support channel available on our website or inside your account.

Our official support channels are:

• Support ticketing system accessible from the platform.
• Support email: [email protected]