Vivids Group Limited, UK, operating Pyxa.ai, values your privacy and is committed to protecting your personal information.

Pyxa.ai is an AI-powered content generation platform used by users in different countries and regions. This Privacy Policy explains what information we collect, how we use it, how AI processing works, how long we retain information, and what rights may apply depending on your location.

We do not sell your personal data.

Because Pyxa.ai uses third-party AI models, cloud infrastructure, payment providers, analytics tools, and other technology partners, some information may be processed by trusted service providers where necessary to deliver the platform.

We collect information that helps us provide, secure, improve, support, and operate the platform. This may include:

• Account information such as your name, username, email address, account details, profile information, plan type, and login information.
• Contact and billing information such as your email address, phone number, billing details, transaction metadata, invoices, refund records, and payment status. We do not store your full card details on our servers.
• Usage information such as tools used, selected models, feature activity, credit activity, generation activity, session details, preferences, account status, fair-use activity, and service history.
• User content such as prompts, conversations, uploaded files, images, documents, brand materials, reference materials, generated text, generated images, generated videos, generated audio, saved documents, folders, and other inputs or outputs created through the platform.
• Communication data such as support messages, account questions, complaints, dispute correspondence, and service-related communications.
• Technical information such as IP address, device type, browser type, operating system, cookies, log data, error data, approximate location derived from technical information, and similar identifiers.
• Integration information where you choose to connect third-party services, such as social media, website, publishing, payment, or automation integrations.
• Analytics information that helps us understand platform performance, feature usage, service reliability, and user experience.

You retain ownership of the prompts, conversations, uploaded files, documents, images, audio, video, brand materials, reference materials, and AI-generated outputs that you create, upload, or save through Pyxa.ai.

Pyxa.ai does not claim ownership of your private user content. You are responsible for ensuring that any content you upload, generate, publish, export, or use through the platform complies with applicable laws, third-party rights, and our Terms and Conditions.

We use information to:

• Provide, operate, maintain, and improve Pyxa.ai.
• Process your requests and deliver AI-generated content, responses, images, videos, audio, documents, or other outputs.
• Store your account content so you can access, manage, download, reuse, organise, and continue your work while your account is active.
• Create, manage, verify, and secure your account.
• Process payments, maintain purchase records, manage subscriptions, process refunds, and respond to chargebacks or payment disputes.
• Provide customer support and resolve account, access, credit, usage, billing, or technical issues.
• Manage credits, plans, fair-use limits, tool activity, service reliability, provider costs, and platform availability.
• Improve features, workflows, performance, reliability, and user experience.
• Understand product usage and platform performance through analytics and aggregated insights.
• Protect the platform from misuse, abuse, fraud, unauthorised access, security threats, and policy violations.
• Send service updates, account notices, technical messages, security notices, policy updates, and important platform information.
• Send promotional emails where allowed. You can opt out of promotional emails at any time.
• Comply with legal obligations, enforce our terms, resolve disputes, and establish, exercise, or defend legal claims.

When you use AI tools inside Pyxa.ai, the prompts, conversations, files, images, audio, video, documents, brand materials, reference materials, system instructions, or other inputs you provide may need to be processed to deliver the requested result.

Some AI features are powered by third-party AI model providers, technology providers, infrastructure providers, or processing partners. These may include providers such as OpenAI, Google/Gemini, Anthropic/Claude, Perplexity, DeepSeek, image or video generation providers, voice providers, and other AI infrastructure partners.

When a user selects or uses an AI-powered feature, the relevant input may be transmitted to the applicable provider only as necessary to process the requested task and return the AI-generated output.

Where available, Pyxa.ai uses provider settings, API terms, data processing agreements, contractual safeguards, and technical controls designed to prevent private API-submitted user content from being used for third-party model training.

However, third-party providers may have their own privacy, security, retention, abuse-monitoring, data processing, and international transfer terms. These may vary by provider, model, region, service type, plan type, or feature.

Users should avoid submitting highly sensitive personal, confidential, regulated, legally privileged, medical, financial, or other sensitive information unless they are comfortable with the applicable provider terms and the nature of AI processing.

We may use anonymised, aggregated, or statistical usage insights to understand platform performance, improve features, monitor reliability, manage fair usage, prevent abuse, and improve user experience. These insights are not intended to identify the private substance of your prompts, files, conversations, or generated outputs.

We work with trusted third-party service providers to operate Pyxa.ai. These may include:

• Payment processors.
• Cloud hosting and storage providers, including Google Cloud.
• Analytics and performance tools.
• Security and authentication services.
• Customer support tools.
• Email and communication providers.
• AI technology and model providers.
• Image, video, audio, speech, avatar, or media-processing providers.
• Social media, website, automation, or publishing integration providers, where you choose to connect them.
• Professional advisers, legal advisers, accountants, or compliance providers where required.

These providers process information only where needed to deliver their services, support our platform, maintain security, process requests, prevent abuse, resolve disputes, or meet legal requirements.

Some third-party providers may have their own privacy, security, data processing, retention, international transfer, or usage terms. Where appropriate, we use contractual, technical, and organisational safeguards designed to protect user information and restrict processing to the purposes required for providing the service.

Pyxa.ai may use cookies and similar technologies to keep the platform working, improve performance, remember preferences, support security, and understand how users interact with the website. Cookies may include:

• Essential cookies needed for login, security, and core functionality.
• Preference cookies that remember settings and choices.
• Analytics cookies that help us improve performance and usability.
• Feature cookies that support specific tools or platform functions.

You can manage or disable cookies through your browser settings, but some parts of Pyxa.ai may not work properly without essential cookies.

Where applicable, we may also use marketing, advertising, or attribution technologies to understand campaign performance and improve our communications. Where required by law, we will request consent or provide choices for non-essential cookies.

We may send you helpful product updates, feature announcements, offers, or educational content related to Pyxa.ai.

You can opt out of promotional emails at any time by using the unsubscribe link or contacting support.

Important service, security, payment, or account related messages may still be sent where necessary.

We use reasonable technical and organisational safeguards designed to protect user information and maintain the security, reliability, and integrity of Pyxa.ai.

These safeguards may include HTTPS/TLS encryption while data is transmitted, encryption at rest where supported by our cloud infrastructure and storage providers, secure cloud hosting infrastructure including Google Cloud, authentication controls, restricted administrative access, internal access controls, and monitoring for errors, abuse, suspicious activity, and platform reliability.

Access to user data within Pyxa.ai is limited to authorised personnel only where required for support, security, maintenance, operational, billing, legal, compliance, fraud-prevention, or dispute-resolution purposes.

We also use security measures designed to protect API keys, provider credentials, payment-related metadata, connected services, and other sensitive operational information.

No method of storage, transmission, or online processing is completely secure. Users are responsible for protecting their account credentials, passwords, connected accounts, exported files, public links, and any third-party credentials or API keys they choose to use with the platform.

If you believe your account, login details, connected services, or credentials have been exposed, please contact Pyxa.ai support promptly.

Pyxa.ai is currently operated by Vivids Group Limited in the United Kingdom, but our users, service providers, cloud infrastructure, AI providers, payment providers, and technology partners may be located in different countries.

Your information may be processed in the United Kingdom, the European Economic Area, the United States, or other countries where we, our affiliates, or our service providers operate.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, data processing terms, standard contractual clauses, security measures, encryption in transit, and where appropriate, encryption at rest.

Because Pyxa.ai uses third-party AI and cloud providers, the location of processing may vary depending on the provider, model, service, infrastructure, or feature used.

We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods may depend on how long your account remains active, the type of data involved, whether the data is needed to provide the service, whether deletion has been requested, and whether retention is required for support, security, billing, tax, accounting, fraud prevention, fair-use monitoring, dispute handling, chargebacks, legal claims, compliance, or operational reasons.

While your account is active, Pyxa.ai stores prompts, conversations, uploaded files, generated outputs, images, videos, audio, saved documents, folders, brand materials, reference materials, usage history, and related account content so you can access, manage, download, reuse, organise, and continue your work. Some deleted items may remain subject to a soft-delete or recovery mechanism for operational, support, security, continuity, or user-recovery purposes.

Some limited records may be retained for longer where required or permitted for billing, payment history, invoices, refunds, tax, accounting, chargebacks, fraud prevention, abuse investigation, security, fair-use enforcement, legal claims, dispute handling, platform protection, regulatory obligations, or compliance requirements.

Support communications, usage records, credit activity, generation activity, fair-use records, abuse-prevention records, technical logs, and security logs may be retained for as long as reasonably needed to provide support, resolve disputes, enforce our Terms and Conditions, troubleshoot issues, protect account security, maintain platform reliability, prevent misuse, and safeguard other users.

Billing and transaction records may be retained for longer periods where required for tax, accounting, financial reporting, refund handling, chargeback responses, fraud prevention, legal claims, or compliance obligations.

Backups may retain data for a limited period before being overwritten or deleted according to our backup cycle. Because backups are used for security and disaster recovery, deleted data may not be removed from all backups immediately.

Some third-party service providers, including AI providers, payment processors, cloud providers, analytics tools, and other technology partners, may retain limited data according to their own privacy, security, abuse-monitoring, legal, retention, or compliance requirements. Where applicable, deletion requests may be subject to the relevant provider's terms and technical capabilities.

Where information is no longer needed, we will delete it, anonymise it, or retain it only where legally, operationally, or technically required.

Pyxa.ai may provide features such as folders, My Documents, Brand Voice, AI File Chat, uploaded files, saved outputs, and other organisational tools to help users manage their work.

Content added to these areas may include prompts, generated outputs, documents, files, images, brand materials, tone or style preferences, reference materials, or other user-provided information.

This content is used to provide the relevant platform features, organise your work, generate requested outputs, maintain your account, and provide support where required.

We may review usage activity, credit activity, tool activity, generation activity, technical logs, account status, and related account information to protect Pyxa.ai, enforce fair usage, prevent misuse, investigate abuse, maintain service reliability, manage provider costs, and ensure the platform remains available to users.

Where possible, this review focuses on usage patterns, technical activity, account behaviour, and service performance rather than the private substance of user content.

In some cases, we may retain limited usage, support, billing, or dispute-related records where reasonably necessary to enforce our Terms and Conditions, respond to chargebacks, investigate misuse, or protect the platform and other users.

Depending on your location and applicable data protection laws, you may have rights over your personal information. These may include the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal, operational, billing, security, fraud-prevention, dispute, backup, or compliance requirements.
• Request restriction of certain processing activities.
• Object to certain uses, such as direct marketing.
• Request a copy or transfer of your data where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

Where deletion is requested, we will take reasonable steps to delete or anonymise eligible personal information, subject to legal, billing, accounting, security, fraud prevention, chargeback, dispute, technical, backup, or operational requirements.

Some information may remain in backups, logs, payment records, support records, dispute records, or legal records for a limited period where required or permitted by law.

To exercise your rights, please contact Pyxa.ai support through the official support channel.

Pyxa.ai is not intended for children under 16. We do not knowingly collect personal information from children under 16.

Where US law applies, Pyxa.ai is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we become aware that a child has provided personal information without appropriate consent, we will take appropriate steps to delete it.

If a data breach occurs, we will take appropriate steps to investigate, reduce risk, protect affected users, and notify users, regulators, service providers, or other parties where required by applicable law.

Notification timing and content may vary depending on the nature of the incident, the information involved, the risk to users, and the laws that apply.

We may update this Privacy Policy from time to time to reflect changes in our platform, services, technology, or legal requirements.

The latest version will always be available on this page. Where changes are significant, we may notify users through email, the platform, or another suitable method.

If you have questions about this Privacy Policy or how your information is handled, please contact Pyxa.ai support through the official support channel available on our website or inside your account.

Our official support channels are:

• Support ticketing system accessible from the platform.
• Support email: [email protected]

Welcome to Pyxa.ai, a product of Vivids Group Limited, UK. Pyxa.ai is designed to help users create content more easily using AI tools for text, images, voice, video, social media, productivity, and creative workflows.

Our aim is to make AI simple, useful, and accessible. If you ever feel unsure about how to use a feature, our friendly support team is here to guide you and help you get the best possible value from your account.

Pyxa.ai provides access to a collection of AI tools and features through one platform. Depending on your selected plan, this may include tools for writing, image generation, voiceovers, video creation, AI chat, document assistance, social media content, brand voice, and other available features.

The features, credits, usage limits, and access included in your plan are shown at checkout, inside your dashboard, or on the relevant product page.

We regularly improve and update Pyxa.ai to give users access to better workflows, models, and creative tools.

When you create an account, you agree to provide accurate information and keep your login details secure.

You are responsible for activity that happens under your account. If you believe someone else has accessed your account, please contact our support team as soon as possible so we can help.

We may limit or pause access only where reasonably needed for security, payment issues, misuse, legal compliance, or serious violation of these Terms.

Your access to Pyxa.ai depends on the plan, package, credits, add ons, and features you purchase.

Before purchasing, please review the plan details carefully. We try to make plan information clear at checkout, and if anything is unclear, you can contact our support team before buying.

Some tools may use credits. Different tools or AI models may consume credits differently depending on the type of output, model, duration, quality, or processing cost.

Where a feature depends on credits, your dashboard or feature area may show your available balance or usage details.

All prices are shown before checkout. By completing a purchase, you confirm that you agree to the price, plan, and access shown at the time of purchase.

Payments are processed through secure payment providers. Pyxa.ai does not store your full card details.

If a payment fails, is reversed, or is disputed, your access may be paused while the issue is reviewed.

If you believe there has been a payment mistake, please contact support with your receipt or payment screenshot. Our team will review it and help resolve the issue fairly.

Refunds are handled under our Refund Policy. We want users to feel comfortable trying Pyxa.ai. If the platform is not the right fit for you, you can request a refund within 7 days of purchase, subject to the Refund Policy.

Our support team may first offer help, guidance, or troubleshooting, especially where the issue can be solved quickly.

AI results can vary depending on the tool, model, prompt, settings, input quality, and the type of content requested. Pyxa.ai gives users access to powerful AI workflows, but no AI platform can guarantee perfect or identical results every time.

If you are not getting the output you expected, our support team can help you choose the right feature, improve your prompt, select a suitable model, or understand the best workflow for your goal.

Some Pyxa.ai tools are powered by third party AI providers, APIs, models, or technology partners.

Because these providers may update their systems, rules, pricing, model behaviour, or availability, some tools may change, improve, be replaced, or temporarily become unavailable.

When this happens, Pyxa.ai will aim to maintain or improve the overall value of the platform for users.

You are responsible for the content you upload, generate, publish, download, or share through Pyxa.ai.

You confirm that you have the right to use any text, images, files, prompts, logos, brand materials, personal data, or other content you provide to the platform.

You remain responsible for checking whether your generated content is suitable for your intended use, including copyright, advertising, privacy, professional, or legal requirements.

Pyxa.ai must be used responsibly and lawfully. You agree not to use Pyxa.ai for:

• Illegal activity.
• Fraud, scams, phishing, or impersonation.
• Harmful, abusive, threatening, or hateful content.
• Content that violates the rights of another person or business.
• Uploading content you do not have permission to use.
• Spam, platform abuse, or attempts to manipulate systems.
• Attempts to bypass security, credits, restrictions, or technical controls.
• Sharing, reselling, or sub-licensing your account or platform access.
• Excessive or automated usage that breaches our Fair Usage Policy.
• Any use that may damage Pyxa.ai, other users, third party providers, or connected platforms.

If we identify serious misuse, we may contact you, limit the relevant feature, or take reasonable steps to protect the platform and other users.

Fair Usage Policy

Where a plan, offer, or feature includes unlimited usage, unlimited generations, or high usage allowances, this access is provided on a fair usage basis. Unlimited access is intended to support the normal personal or business use of a single account holder. It is not intended for automated or bot-driven generation, bulk production of outputs for resale, account sharing, scraping, or any usage pattern that significantly exceeds typical user behaviour and places unreasonable load on the platform or our third party AI providers.

Where reasonable, our team will contact you first to understand your usage and help you find a suitable workflow or plan before any restriction is applied. These measures exist to keep the platform fast, reliable, and fairly priced for all users.

If you connect social media accounts, websites, or third party platforms to Pyxa.ai, you are responsible for following the rules of those platforms.

Some posts, content, or accounts may be limited, blocked, or reviewed by the connected platform. Pyxa.ai will help where possible, but we cannot control or override decisions made by third party platforms.

Some products, templates, prompt packs, training materials, documents, or other digital items may be made available through Pyxa.ai.

Once a digital item has been accessed, downloaded, or delivered, it may not be refundable unless required by law or confirmed by our support team.

Pyxa.ai is an evolving AI platform. We may update, improve, replace, rename, remove, or adjust features as technology and provider availability change.

Our goal is always to improve the platform, maintain quality, and provide better value to users. We may also perform maintenance, upgrades, or technical changes from time to time.

Support is one of the most important parts of the Pyxa.ai experience. If you have any issue with your account, credits, access, tools, outputs, payments, or features, please contact our support team. Our team will do its best to help you quickly, clearly, and fairly.

Many issues can be resolved with simple guidance, the correct workflow, or a quick account review.

Your use of Pyxa.ai is also subject to our Privacy Policy. Please review the Privacy Policy to understand how information is collected, used, stored, and protected.

You may stop using Pyxa.ai at any time. If you want help with account access, billing, refunds, or cancellation related questions, please contact support.

In rare cases involving serious misuse, fraud, legal risk, payment disputes, or security concerns, Pyxa.ai may limit or pause access to protect the platform and its users.

Pyxa.ai aims to provide reliable and useful AI tools, but we cannot guarantee that every output, result, model, or feature will meet every individual expectation or business requirement.

You are responsible for reviewing and approving any content before using it publicly, commercially, professionally, or legally.

We may update these Terms from time to time to reflect changes in our platform, services, policies, or legal requirements. The latest version will be available on this page.

These Terms are governed by the laws of England and Wales. If any issue arises, we encourage you to contact our support team first so we can try to resolve it quickly and fairly.

If you have questions about these Terms or need help with your account, please contact Pyxa.ai support through the official support channel available on our website or inside your account.

Our official support channels are:

• Support ticketing system accessible from the platform.
• Support email: [email protected]

We want you to feel confident when trying Pyxa.ai.

If Pyxa.ai is not the right fit for you, you can request a refund within 7 days of purchase.

Our friendly support team will review your request and help you as quickly and fairly as possible.

Pyxa.ai offers a simple 7 day refund window. To request a refund, please contact our support team within 7 days from the date of your purchase.

To request a refund, please contact Pyxa.ai support through the official support channel. Please include:

1. 1Your account email.
2. 2Your order email if different.
3. 3Your receipt or payment screenshot if available.
4. 4A short note explaining the reason for the request.

This helps our team find your order quickly and process your request faster.

Once a refund is approved, we usually process it within 24 hours.

After processing, your bank, card provider, or payment provider may take 2 to 5 business days to show the refund in your account.

In some cases, payment providers may take longer, but we will do our best to help if you need confirmation.

Pyxa.ai includes many tools, models, and workflows. Sometimes an issue happens simply because the wrong tool, setting, model, or prompt was used.

Before requesting a refund, you are welcome to contact our support team for help. We can guide you, check your account, explain credits, recommend the right feature, and help you get better results.

Our goal is always to help users get real value from Pyxa.ai.

We try to be fair and helpful with refund requests. However, refunds may not apply in the following cases:

• The request is made after the 7 day refund period.
• To prevent misuse of our refund policy, refunds are not available if you have already received a refund and rejoined the platform within three months of your previous refund.
• A digital product, download, template, prompt pack, training material, or similar item has already been accessed or downloaded.
• The purchase was connected to fraud, misuse, account abuse, or a payment dispute.
• The account was used for illegal, harmful, or abusive activity.
• A bank, card, or payment provider dispute is already open for the same payment.

If any of these situations apply, our support team will still review the case and explain the available options.

If you open a dispute or chargeback with your bank or payment provider, the refund process may be paused while the payment provider reviews the case.

To resolve issues faster, we recommend contacting Pyxa.ai support first. Our team can usually review the issue and help much more quickly.

AI results can vary depending on prompts, selected model, settings, input quality, and the type of output requested.

If you are not getting the results you expected, please contact support. Our team can help you choose the right model, improve your prompts, understand your credits, or use the correct workflow.

We want users to feel supported, not stuck.

If you purchased the wrong plan, used the wrong email, bought an add on by mistake, or cannot access your account, please contact support before requesting a refund.

In many cases, our team can fix the issue manually, move access to the correct account, explain the plan, or help you choose the better option.

We care about user experience and long term trust. If something does not work as expected, please give our support team a chance to help. We aim to respond professionally, fairly, and with practical solutions.

Most account, access, credit, and workflow issues can be resolved quickly.

We may update this Refund Policy from time to time. The latest version will always be available on this page.

For refund requests or support help, please contact Pyxa.ai support through the official support channel available on our website or inside your account.

Our official support channels are:

• Support ticketing system accessible from the platform.
• Support email: [email protected]

Pyxa.ai is a product of Vivids Group Limited, UK.

Pyxa.ai is an independent software platform that helps users access selected AI tools, models, APIs, and services through one simple dashboard.

Some features inside Pyxa.ai may be powered by third party AI providers, model providers, image generation providers, video generation providers, voice providers, analytics services, payment providers, cloud infrastructure providers, or other technology partners.

These providers may update their models, usage rules, pricing, availability, or technical behaviour from time to time.

Where provider changes affect a feature, Pyxa.ai will aim to maintain or improve the overall user experience wherever possible.

Any third party names, logos, product names, model names, trademarks, or service marks mentioned on the platform belong to their respective owners.

References to third party tools or providers are used only to identify available technologies, integrations, or compatibility, and should not be understood as an endorsement unless clearly stated.

AI generated content can vary depending on the selected tool, model, prompt, settings, input quality, and provider behaviour.

• Users should review all AI generated content before publishing, sharing, using commercially, or relying on it for professional purposes.
• Our friendly support team can help users choose the right tool or workflow, but users remain responsible for their final content and how they use it.

Pyxa.ai may help generate content, ideas, drafts, analysis, or suggestions, but outputs are not a substitute for professional advice.

If you are unsure how a tool works, or if a result does not look right, please contact Pyxa.ai support.

Many questions can be resolved quickly with the correct workflow, model selection, prompt guidance, or account review.

For questions about this Legal Disclaimer or your use of Pyxa.ai, please contact our support team through the official support channel available on our website or inside your account.

Our official support channels are:

• Support ticketing system accessible from the platform.
• Support email: [email protected]