Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of Pyxa.ai, a platform developed by Vivids Group Limited. By accessing or using Pyxa.ai, you agree to comply with these Terms. If you do not agree, you may not use the services.

2. Eligibility

By using Pyxa.ai, you confirm that:

  • You are at least 18 years old or have the consent of a parent or legal guardian.

  • You comply with all applicable laws, regulations, and standards while using our services.

  • You have the legal capacity to enter into binding agreements.

3. Account Registration

  • To access certain features, you must register an account and provide accurate, complete information.

  • You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

  • Pyxa.ai reserves the right to suspend or terminate accounts that violate these Terms.

  • You must notify us immediately of any unauthorized use of your account.

  • We reserve the right to refuse service to anyone for any reason at any time.

4. User-Generated Content and Data Usage

4.1 Ownership and Licensing

  • Ownership: Users retain ownership of all content uploaded, generated, or trained using Pyxa.ai tools.

  • License: By using Pyxa.ai, you grant us a non-exclusive, worldwide license to process, store, and use your content as necessary to provide the services.

  • Security: All user data and content are protected with industry-standard security measures. Pyxa.ai does not retain ownership of user-generated content beyond service provision.

  • Third-Party AI Services: Pyxa.ai may utilize AI-related services from third parties as part of its platform. Users acknowledge and agree that Pyxa.ai does not hold any responsibility for the content users generate on the platform. It is the user's sole responsibility to use any generated content in compliance with local laws, privacy regulations, intellectual property rights, copyright laws, and any other applicable legal requirements. Pyxa.ai will not be held responsible for how users utilize the data or content generated through the platform.

4.2 Third-Party AI Services and User Responsibility

  • Pyxa.ai may utilize AI-related services from third parties as part of its platform.

  • Users acknowledge and agree that Pyxa.ai does not hold any responsibility for the content users generate on the platform.

    It is the user's sole responsibility to ensure that any generated content complies with:

    - Local laws

    - Privacy regulations

    - Intellectual property rights

    - Copyright laws

    - Other applicable legal requirem

  • - Pyxa.ai will not be held responsible for how users utilize the data or content generated through the platform.

4.3 AI Performance and User Input Dependency

The performance of Pyxa's AI-powered tools depends on user input, including:

  • Prompts and Instructions: Detailed and clear instructions are essential for tailored outputs

  • Brand Voice Setup: Optimizing AI for your specific tone and objectives

  • Model Selection: Choosing the most suitable AI model (GPT, Gemini, Claude, etc.) for your task

  • Users acknowledge that AI-generated results are inherently variable and dependent on the input provided.

5. Prohibited Activities

You agree not to use Pyxa.ai for:

  • Illegal or harmful activities, including generating content that violates laws or regulations.

  • Uploading or generating content that infringes intellectual property rights.

  • Sharing offensive, harmful, or inappropriate content, including hate speech, violence, or sexually explicit materials.Misleading or impersonating others without consent.

  • Reverse-engineering or attempting to access the source code of Pyxa.ai.

  • Developing non-fungible tokens (NFTs) or similar blockchain products without explicit permission.

6. Intellectual Property

  • Pyxa.ai Property: The platform, software, and underlying technologies are the property of Vivids Group Limited.

  • User-Generated Content: Users are fully responsible for the compliance and legality of their generated content.

  • Pyxa.ai disclaims responsibility for any misuse of user-generated content.

6.1 Third-Party API Integration

  • Our service integrates with various third-party AI APIs. You acknowledge that your use of these APIs through our platform is subject to the respective terms of service of each API provider.

  • You are responsible for ensuring your use complies with all applicable third-party terms of service.

  • We are not responsible for any violations of third-party terms of service or any actions taken by API providers against your account.

6.2 Intellectual Property Disclaimer

  • We do not claim ownership of any AI models, algorithms, or outputs generated by third-party APIs.

  • All trademarks, service marks, and company names mentioned are property of their respective owners.

  • No affiliation, partnership, or endorsement is implied by the use of third-party company names or trademarks.

7. Fees and Payment

7.1 Payment Terms

  • Certain features are subject to fees as described on the platform.

  • All payments are processed securely through third-party payment processors.

  • You authorize us to charge your payment method for all fees and charges.

7.2 Service Plan Modifications

Right to Modify Plans: Pyxa reserves the right to make changes to service plans, features, pricing, and benefits to ensure financial viability and sustainable business operations.

Existing User Protection: Changes to service plans may not affect existing users who have purchased lifetime access, unless such changes are necessary for:

  • Legal compliance

  • Security improvements

  • Prevention of service abuse

  • Technical infrastructure requirements

  • Notice of Changes: Users will be notified of significant plan changes with reasonable advance notice where possible.

  • Grandfathering Policy: Existing lifetime users may be grandfathered into their current plan terms, subject to fair use policy compliance.

7.3 Refund Policy Integration

  • All purchases are subject to our comprehensive Refund Policy, which forms an integral part of these Terms.

  • 7-Day Money-Back Guarantee: Refunds are available within 7 days of purchase based on usage:

  • Up to 20% usage: Eligible for 50% refund

  • More than 20% usage: No refund issued

  • No usage at all: Eligible for full refund upon request

  • Refund Request Process: All refund requests must be submitted through the official Pyxa.ai support system with a valid ticket number.

8. Service Availability and Performance

  • Pyxa.ai aims to maintain 97%+ uptime. However, interruptions may occur due to maintenance, upgrades, or unforeseen events.

  • Pyxa.ai is not responsible for any downtime caused by third-party service providers or force majeure events.

  • We reserve the right to modify, suspend, or discontinue any part of the service with or without notice.

  • We may impose limits on certain features or restrict access to parts of the service without notice or liability.

9. Comprehensive Fair Use Policy

9.1 Usage Limits and Monitoring

Users are subject to generous daily usage caps to ensure the platform is not exploited, particularly for unlimited all-inclusive packages. Pyxa is designed for low to moderate usage levels that align with typical business or personal needs.

We continuously monitor user usage patterns and reserve the right to take action if we determine that a user is:

  • Engaging in consistent heavy usage that exceeds reasonable limits

  • Exploiting the platform in a way that makes service provision economically unsustainable

  • Using the service in a manner inconsistent with typical business or personal use

9.2 Consequences of Fair Use Violations

In cases of Fair Use Policy violations, Pyxa may:

  • Restrict the user's activities temporarily

  • Implement usage throttling or caps

  • Terminate the account permanently

  • Issue a refund to conclude the relationship

9.3 Refunds for Fair Use Violations

The amount refunded in such cases will be determined at Pyxa's sole discretion based on:

  • The severity of the policy breach

  • The extent of platform exploitation

  • The duration of the violation

9.4 AI Avatar (AI Persona) Video Fair Use Policy

AI Avatar Content Creation Purpose: PyxaAI is designed as an AI-powered content creation assistant to help users generate individual pieces of marketing, social media, and business content. Our AI Avatar technology is optimized for creating engaging standalone videos, not for bulk content production or commercial video services. These limitations ensure fair resource allocation for all users while maintaining our sustainable lifetime access model.

Usage Intent: Videos must be used for legitimate content creation purposes including but not limited to:

  • Social media content

  • Marketing materials

  • Educational content

  • Business presentations

  • Personal branding content

Strict Usage Thresholds:

While we offer "unlimited" video generation, this is subject to strict fair use principles designed to prevent abuse of this high-cost feature:

  • Daily Limit: Users generating more than 10 minutes of AI Avatar video content per day will be flagged for immediate review

  • Monthly Limit: Users generating more than 200 minutes of AI Avatar video content per month will be subject to account restrictions or termination

  • Exceeding Limits: Any usage above these thresholds is considered abuse unless pre-approved by Pyxa support for legitimate business needs

  • No Automatic Approval: Users cannot assume higher usage is acceptable - all usage above limits requires explicit written approval

Sustainable Service Model:

To maintain our lifetime access pricing model and continue providing cutting-edge AI technology, we must prevent usage patterns that would make the service financially unsustainable.

  • Cost Recovery and Penalties: Due to the extremely high cost of AI Avatar video generation and to protect our sustainable service model:

  • Penalty fees may apply for violation of usage limits

  • No refunds will be provided for accounts terminated due to AI Avatar abuse

9.5 Appeal Process

Users may appeal fair use violations through our official support system within 30 days of notification.

10. Digital Products and Downloads

10.1 Non-Refundable Digital Products

  • Pyxa.ai may offer digital downloadable products as part of its services or promotions.

  • Once digital products are downloaded, they are considered used and are non-refundable.

  • Users are encouraged to thoroughly review product details before making a purchase.

11. Content Moderation and Compliance

11.1 Content Review

  • We reserve the right to review, monitor, or remove any user-generated content at our discretion.

  • Content that violates these Terms may be removed without notice.

  • We may suspend or terminate accounts for repeated violations.

11.2 Reporting Violations

Users may report violations of these Terms through our support system. We will investigate reports in good faith but make no guarantee of specific action.

12. Defamatory Actions and Public Relations

12.1 Public Defamation Policy

  • Pyxa values constructive feedback and strives to resolve disputes amicably.

  • Users who attempt to defame PyxaAI on public platforms (such as social media) without first submitting an official support request or seeking resolution may forfeit their eligibility for refunds or support.

12.2 Right to Reject Requests

Pyxa reserves the right to reject refund requests in cases of public defamation and may pursue legal remedies to protect its reputation.

13. Disclaimer of Warranties

  • PyxaAI is provided "as is" and "as available" without warranties of any kind, including fitness for a particular purpose.

  • We do not guarantee error-free, uninterrupted service.

  • Users are responsible for verifying the accuracy of generated content.

  • We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by law, Pyxa and Vivids Group Limited are not liable for indirect, incidental, consequential, punitive, or special damages arising from the use of our services. Our total liability is limited to the fees paid by the user in the 12 months preceding the claim, or £100, whichever is less. This limitation applies regardless of the legal theory upon which the claim is based.

15. Indemnification

Users agree to indemnify, defend, and hold harmless Pyxa and Vivids Group Limited against all claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising from:

  • Use of our services in violation of these Terms

  • User-generated content

  • Violation of any third-party rights

  • Any breach of representations or warranties made herein

16. Privacy and Security

  • Pyxa adheres to GDPR and other applicable data protection laws.

  • Personal data is processed in accordance with our Privacy Policy, available on the platform.

  • We implement industry-standard security measures but cannot guarantee absolute security.

  • Users are responsible for maintaining the security of their account credentials.

17. AI Module-Specific Terms

17.1 Image Generation

  • Users agree to comply with intellectual property laws and avoid generating harmful or misleading images.

  • Users must not generate images that could infringe on copyrights, trademarks, or personality rights.

17.2 Avatar Creation

  • Users must not create or use avatars that impersonate individuals without consent.

  • Avatars must not be used for deceptive or harmful purposes.

17.3 Text Suite

  • Users are responsible for ensuring compliance with copyright laws for any text generated.

  • Generated text must not be used to create spam, misleading content, or illegal materials.

17.4 Voice and Audio

  • Users must respect voice and personality rights when using voice generation features.

  • Voice cloning must only be used with proper authorization from the voice owner.

18. Termination

18.1 Termination by PyxaAI

  • Pyxa reserves the right to suspend or terminate access for users who breach these Terms.

  • We may terminate accounts immediately for serious violations or after warnings for minor violations.

  • Upon termination, all user rights under these Terms cease immediately.

18.2 Termination by User

  • Users may terminate their account at any time through their account settings.

  • Termination does not entitle users to refunds except as provided in our Refund Policy.

18.3 Effect of Termination

  • Upon termination, access to the service will be discontinued.

  • We may retain certain information as required by law or for legitimate business purposes.

19. Force Majeure

Pyxa shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

21. Assignment

These Terms and any rights granted hereunder may not be transferred or assigned by you without our prior written consent. We may assign these Terms without restriction.

22. Dispute Resolution

22.1 Governing Law

  • These Terms are governed by the laws of the United Kingdom.

  • Any disputes will be resolved through arbitration in London, UK, following internal support escalation protocols.

22.2 Dispute Process

  • Users must first attempt to resolve disputes through our internal support system.

  • Formal legal proceedings may only be initiated after exhausting internal resolution processes.

23. Changes to the Terms

  • Pyxa reserves the right to modify these Terms at any time.

  • Users will be notified of significant changes via email or platform notification.

  • Continued use of the service after changes constitutes acceptance of the new Terms.

  • Material changes will be effective 30 days after notification.

24. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and PyxaAI regarding the use of the service.

25. Contact Information

For questions or concerns, please contact us at [email protected].

Agreement to Refund Policy

By signing up for Pyxa.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Refund Policy, and our Privacy Policy. Your use of the service constitutes acceptance of all these policies.

Last Updated: 01-01-2025

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