Privacy Policy

Your Privacy Matters

Vivids Group Limited, UK, operating Pyxa.ai, values your privacy and is committed to protecting your personal information.

Pyxa.ai is built to help users create content with AI, and we want you to feel confident about how your information is handled.

This Privacy Policy explains what we collect, why we collect it, how we use it, and how we protect it.

Information We Collect

We collect information that helps us provide, secure, improve, and support the platform. This may include:

• Account information such as your name, username, account details, and profile information.
• Contact information such as your email address, phone number, and billing details where provided.
• Payment related information processed by trusted payment providers. We do not store your full card details on our servers.
• Usage information such as tools used, feature activity, credit activity, session details, and preferences.
• Content you upload or enter such as prompts, files, images, documents, brand materials, or other inputs needed to deliver the requested service.
• Communication data such as support messages, account questions, and service related correspondence.
• Technical information such as IP address, device type, browser type, operating system, cookies, and similar identifiers.
• Analytics information that helps us understand platform performance and improve user experience.

How We Use Your Information

We use information to:

• Provide and maintain Pyxa.ai.
• Process your requests and deliver AI generated content or other outputs.
• Create, manage, and secure your account.
• Process payments and maintain purchase records.
• Provide customer support and resolve account, access, credit, or technical issues.
• Improve features, workflows, performance, and user experience.
• Understand product usage, protect the platform from misuse, and improve service reliability.
• Send service updates, account notices, technical messages, and important platform information.
• Send promotional emails where allowed. You can opt out of promotional emails at any time.
• Comply with legal obligations, prevent fraud, and protect users and the platform.

AI Processing and User Content

When you use AI tools inside Pyxa.ai, the prompts, files, images, audio, video, or other inputs you provide may need to be processed to deliver the requested result.

Some processing may be performed by third party AI providers or technology partners that help power the platform.

We may use anonymised and aggregated usage insights to improve our platform, features, reliability, and user experience.

Third Party Service Providers

We work with trusted third party service providers to operate Pyxa.ai. These may include:

• Payment processors.
• Cloud hosting and storage providers.
• Analytics and performance tools.
• Security and authentication services.
• Customer support tools.
• Email and communication providers.
• AI technology providers.
• Social media or website integration providers, where you choose to connect them.

These providers process information only where needed to deliver their services, support our platform, or meet legal requirements. Some third party providers may have their own privacy, security, data processing, or usage terms.

Cookies and Tracking Technologies

Pyxa.ai may use cookies and similar technologies to keep the platform working, improve performance, remember preferences, support security, and understand how users interact with the website. Cookies may include:

• Essential cookies needed for login, security, and core functionality.
• Preference cookies that remember settings and choices.
• Analytics cookies that help us improve performance and usability.
• Feature cookies that support specific tools or platform functions.

You can manage or disable cookies through your browser settings, but some parts of Pyxa.ai may not work properly without essential cookies.

Marketing Communications

We may send you helpful product updates, feature announcements, offers, or educational content related to Pyxa.ai.

You can opt out of promotional emails at any time by using the unsubscribe link or contacting support.

Important service, security, payment, or account related messages may still be sent where necessary.

Data Security

We use reasonable technical and organisational measures to protect user information. These measures may include:

• Secure transmission where appropriate.
• Access controls for internal systems.
• Account and platform security monitoring.
• Operational procedures designed to protect user data.
• Data protection practices appropriate to the nature of the service.

No online platform can guarantee perfect security, but we work to protect your information and respond responsibly to security concerns.

International Data Transfers

Your information may be processed in the United Kingdom, the European Economic Area, the United States, or other countries where our service providers operate.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, data processing terms, and security measures including encryption in transit and, where appropriate, encryption at rest.

Data Retention

We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required by law. Retention periods may depend on:

• How long your account remains active.
• Whether the information is needed for support, security, billing, legal, or accounting reasons.
• Whether deletion is requested and whether we are legally able to complete that request.
• The type of data and the reason it was collected.

Where information is no longer needed, we will delete it, anonymise it, or keep it only where legally required.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have rights over your personal information. These may include the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or operational requirements.
• Request restriction of certain processing activities.
• Object to certain uses, such as direct marketing.
• Request a copy or transfer of your data where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact Pyxa.ai support through the official support channel.

Children's Privacy

Pyxa.ai is not intended for children under 16. We do not knowingly collect personal information from children under 16.

If we become aware that a child has provided personal information, we will take appropriate steps to delete it.

Data Breaches

If a data breach occurs, we will take appropriate steps to investigate, reduce risk, protect affected users, and notify users or regulators where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our platform, services, technology, or legal requirements.

The latest version will always be available on this page. Where changes are significant, we may notify users through email, the platform, or another suitable method.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact Pyxa.ai support through the official support channel available on our website or inside your account.

Our official support channels are:

• Support ticketing system accessible from the platform.
• Support email: [email protected]