Refund Policy

Effective Date: 01-01-2025

At PyxaAI, we strive to deliver exceptional value to our users. However, we understand that there may be situations where a refund request is necessary. This Refund Policy outlines the terms and conditions for requesting and processing refunds.

1. General Refund Terms

1.1 7-Day Money-Back Guarantee

Refunds are available within 7 days of purchase.

Refund eligibility is based on the usage of the platform during this period:

Up to 20% usage: Users are eligible for a 50% refund.
More than 20% usage: No refund will be issued.
No usage at all: Users may be eligible for a full refund upon request.

1.2 Refund Requests for Unused Accounts

Refunds for accounts that remain unused beyond the 7-day window are evaluated on a case-by-case basis, at the sole discretion of PyxaAI.

1.3 Submission of Refund Requests

All refund requests must be submitted through the official PyxaAI support system, accompanied by a valid ticket number issued by the system.
Refund requests made through other channels, such as email or social media, will not be entertained.

2. Understanding the Nature of AI-Driven Products

2.1 AI-Generated Content Expectations

PyxaAI has provided comprehensive details about its products on the website to help users make informed decisions before purchase.

Refund requests based on reasons such as:

"I didn’t like the product."
"This is not what I was expecting."
"The AI output is not what I wanted."

are not considered valid grounds for a refund.

2.2 AI Performance and User Inputs

The performance of PyxaAI’s AI-powered tools depends on user input, such as:

Prompts and Instructions: Detailed and clear instructions are essential for tailored outputs.
Brand Voice Setup: Optimizing AI for your specific tone and objectives.
Model Selection: Choosing the most suitable AI model (GPT, Gemini, Claude, etc.) for your task.

Users acknowledge that AI-generated results are inherently variable and dependent on the input provided. Dissatisfaction due to unmet expectations or improper usage does not qualify for a refund.

2.3 Third-Party AI Services

PyxaAI may utilize AI-related services from third parties as part of its platform. Users acknowledge and agree that PyxaAI does not hold any responsibility for the content generated on the platform.

It is the user's sole responsibility to ensure that any generated content complies with:

Local laws
Privacy regulations
Intellectual property rights
Copyright laws
Other applicable legal requirements

PyxaAI will not be held responsible for how users utilize the data or content generated through the platform.

Refund requests based on dissatisfaction with AI-generated content will be evaluated in accordance with the general refund terms outlined in Section 1.

3. Refund Policy for Digital Downloadable Products

3.1 Non-Refundable Digital Products

PyxaAI may offer digital downloadable products as part of its services or promotions. Once such products are downloaded, they are considered used and are non-refundable. Users are encouraged to thoroughly review product details before making a purchase.

4. Defamatory Actions

4.1 Public Defamation and Refund Eligibility

PyxaAI values constructive feedback and strives to resolve disputes amicably. However, users who attempt to defame PyxaAI on public platforms (such as social media) without first submitting an official refund request or seeking resolution may forfeit their eligibility for a refund.

4.2 Right to Reject Refund Requests

PyxaAI reserves the right to reject refund requests in cases of public defamation and may pursue legal remedies to protect its reputation.

5. Fair Use Policy and Account Termination

5.1 Fair Usage Limits

PyxaAI implements a Fair Use Policy that establishes generous daily usage caps to ensure that the platform is not exploited, particularly for unlimited all-inclusive packages. The platform is designed for low to moderate usage levels, consistent with typical business or personal requirements.

5.2 Review of Usage Patterns

PyxaAI continuously reviews user usage patterns and reserves the right to take action if we determine that a user is:

Engaging in consistent heavy usage that exceeds reasonable limits.
Exploiting the platform in a way that makes service provision economically unsustainable.

5.3 Consequences of Fair Use Policy Violations

In cases of Fair Use Policy violations, PyxaAI may:

Restrict the user's activities temporarily
Terminate the account permanently
Issue a refund to conclude the relationship

5.4 Refunds for Fair Use Policy Violations

The amount refunded in such cases will be determined at PyxaAI's sole discretion based on:

The severity of the policy breach
The extent of platform exploitation

6. Right to Refuse Refunds

6.1 Conditions for Refund Denial

PyxaAI reserves the right to refuse any refund request under the following conditions:

The refund request lacks a valid reason or sufficient supporting evidence.
The user has exceeded the platform usage thresholds outlined in this policy.
The user has downloaded a digital product that is non-refundable.

6.2 Final Decision on Refund Requests

Decisions regarding refunds are final and binding.

7. Governing Law and Dispute Resolution

7.1 Jurisdiction and Legal Compliance

This Refund Policy is governed by and construed in accordance with the laws of the United Kingdom.
Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

8. Amendments

8.1 Policy Updates and Modifications

PyxaAI reserves the right to amend or modify this Refund Policy at any time without prior notice.
Updated versions of the policy will be made available on the PyxaAI website.

9. Contact Information

For any questions or concerns regarding this Refund Policy, please contact our support team at:

Email: [email protected]

By using PyxaAI, you agree to this Refund Policy.