Refund Policy

Effective Date: 01-01-2025

Last Modified: 06-01-2025

At PyxaAI, we strive to deliver exceptional value to our users. However, we understand that there may be situations where a refund request is necessary. This Refund Policy outlines the terms and conditions for requesting and processing refunds.

Refund Policy

1. General Refund Terms

1.1 7-Day Money-Back Guarantee

Refunds are available within 7 days of purchase.

Refund eligibility is based on the usage of the platform during this period:

Up to 20% usage: Users are eligible for a 50% refund.
More than 20% usage: No refund will be issued.
No usage at all: Users are eligible for a full refund upon request.

1.2 Refund Requests for Unused Accounts

Refunds for accounts that remain unused beyond the 7-day window are evaluated on a case-by-case basis, at the sole discretion of PyxaAI.

1.3 Submission of Refund Requests

All refund requests must be submitted through the official PyxaAI support system, accompanied by a valid ticket number issued by the system.
Refund requests made through other channels, such as email or social media, will not be entertained.

2. Understanding the Nature of AI-Driven Products

2.1 AI-Generated Content Expectations

PyxaAI has provided comprehensive details about its products on the website to help users make informed decisions before purchase.

2.2 AI Performance and User Inputs

The performance of PyxaAI's AI-powered tools depends on user input, such as:

• Prompts and Instructions: Detailed and clear instructions are essential for tailored outputs.

• Brand Voice Setup: Optimizing AI for your specific tone and objectives.

• Model Selection: Choosing the most suitable AI model (GPT, Gemini, Claude, etc.) for your task.

Users acknowledge that AI-generated results are inherently variable and dependent on the input provided. Dissatisfaction due to unmet expectations or improper usage does not qualify for a refund.

Prompts and Instructions: Detailed and clear instructions are essential for tailored outputs.
Brand Voice Setup: Optimizing AI for your specific tone and objectives.
Model Selection: Choosing the most suitable AI model (GPT, Gemini, Claude, etc.) for your task.

Users acknowledge that AI-generated results are inherently variable and dependent on the input provided. Dissatisfaction due to unmet expectations or improper usage does not qualify for a refund.

2.3 Third-Party AI Services

PyxaAI may utilize AI-related services from third parties as part of its platform. Users acknowledge and agree that PyxaAI does not hold any responsibility for the content generated on the platform.

It is the user's sole responsibility to ensure that any generated content complies with:

Local laws
Privacy regulations
Intellectual property rights
Copyright laws
Other applicable legal requirements

PyxaAI will not be held responsible for how users utilize the data or content generated through the platform.

Refund requests based on dissatisfaction with AI-generated content will be evaluated in accordance with the general refund terms outlined in Section 1.

3. Refund Policy for Digital Downloadable Products

3.1 Non-Refundable Digital Products

PyxaAI may offer digital downloadable products as part of its services or promotions. Once such products are downloaded, they are considered used and are non-refundable. Users are encouraged to thoroughly review product details before making a purchase.

4. Defamatory Actions

4.1 Public Defamation and Refund Eligibility

PyxaAI values constructive feedback and strives to resolve disputes amicably. However, users who attempt to defame PyxaAI on public platforms (such as social media) without first submitting an official refund request or seeking resolution may forfeit their eligibility for a refund.

4.2 Right to Reject Refund Requests

PyxaAI reserves the right to reject refund requests in cases of public defamation and may pursue legal remedies to protect its reputation.

5. Fair Use Policy and Account Termination

5.1 Fair Usage Limits

PyxaAI implements a Fair Use Policy that establishes generous daily usage caps to ensure that the platform is not exploited, particularly for unlimited all-inclusive packages. The platform is designed for low to moderate usage levels, consistent with typical business or personal requirements.

5.2 AI Avatar (AI Persona) Video Fair Use Policy

AI Avatar Content Creation Purpose:

PyxaAI is designed as an AI-powered content creation assistant to help users generate individual pieces of marketing, social media, and business content. Our AI Avatar technology is optimized for creating engaging standalone videos, not for bulk content production or commercial video services. These limitations ensure fair resource allocation for all users while maintaining our sustainable lifetime access model.

AI Avatar video features are subject to strict fair use limits due to the high cost of video generation and to maintain service quality for all users:

Daily Limit: 10 minutes of AI Avatar video content per day
Monthly Limit: 200 minutes of AI Avatar video content per month
Character Limit: All AI Avatar videos are strictly limited to 2000 characters per video
Individual Content Purpose: Videos must be used for individual content creation purposes (social media posts, marketing videos, business presentations, standalone promotional content)

Sequential Content Series Limitation: To ensure fair resource allocation, the following types of sequential or series-based content are limited to a maximum of 5 videos per series:

Educational courses or training programs.
Tutorial series or how-to sequences.
Webinar series or workshop collections.
Masterclass or lesson progressions.
Step-by-step guides spanning multiple videos.
Module-based learning content.
Any numbered or sequential video content (Part 1, Part 2, etc.).
Certification or skill-building programs.
Any content marketed or structured as a "complete guide" or "comprehensive training".
Prohibited Uses: Bulk video generation for resale, commercial video services, automated content distribution, or any usage that transforms our content creation platform into a commercial video production service.

5.3 Review of Usage Patterns

PyxaAI continuously reviews user usage patterns and reserves the right to take action if we determine that a user is:

Engaging in consistent heavy usage that exceeds reasonable limits.
Exploiting the platform in a way that makes service provision economically unsustainable.
Exceeding AI Avatar video limits (10 minutes/day or 200 minutes/month) without pre-approval.
Creating sequential content series exceeding 5 videos (courses, tutorials, etc.).

5.4 Consequences of Fair Use Policy Violations

In cases of Fair Use Policy violations, PyxaAI may:

Restrict the user's activities temporarily.
Terminate the account permanently.
Issue a refund to conclude the relationship.
Charge excess usage costs at 10x commercial rates for AI Avatar video abuse to protect our sustainable service model.
Apply penalty fees for violation of usage limits that threaten platform viability.

5.5 Refunds for Fair Use Policy Violations

The amount refunded in such cases will be determined at PyxaAI's sole discretion based on:

The severity of the policy breach
The extent of platform exploitation
For AI Avatar video abuse or sequential content violations, no refunds will be provided for accounts terminated due to excessive usage that threatens service sustainability

6. Right to Refuse Refunds

6.1 Conditions for Refund Denial

PyxaAI reserves the right to refuse any refund request under the following conditions:

The refund request lacks a valid reason or sufficient supporting evidence.
The user has exceeded the platform usage thresholds outlined in this policy.
The user has downloaded a digital product that is non-refundable.
The user has been terminated for AI Avatar video abuse, sequential content violations, or fair use policy violations that threaten service sustainability.

6.2 Final Decision on Refund Requests

Decisions regarding refunds are final and binding.

7. Governing Law and Dispute Resolution

7.1 Jurisdiction and Legal Compliance

This Refund Policy is governed by and construed in accordance with the laws of the United Kingdom.
Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

8. Amendments

8.1 Policy Updates and Modifications

PyxaAI reserves the right to amend or modify this Refund Policy at any time without prior notice.
Updated versions of the policy will be made available on the PyxaAI website.

9. Contact Information

For any questions or concerns regarding this Refund Policy, please contact our support team at:

Email: [email protected]

By using PyxaAI, you agree to this Refund Policy.