Terms and Conditions for Pyxa.ai

 

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of Pyxa.ai, a platform developed by Vivids Group Limited. By accessing or using Pyxa.ai, you agree to comply with these Terms. If you do not agree, you may not use the services.

2. Eligibility

By using Pyxa.ai, you confirm that:

  • You are at least 18 years old or have the consent of a parent or legal guardian.
  • You comply with all applicable laws, regulations, and standards while using our services.

3. Account Registration

  • To access certain features, you must register an account and provide accurate, complete information.
  • You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
  • Pyxa.ai reserves the right to suspend or terminate accounts that violate these Terms.

4. User-Generated Content and Data Usage

  • Ownership: Users retain ownership of all content uploaded, generated, or trained using Pyxa.ai tools.
  • License: By using Pyxa.ai, you grant us a non-exclusive, worldwide license to process, store, and use your content as necessary to provide the services.
  • Security: All user data and content are protected with industry-standard security measures. Pyxa.ai does not retain ownership of user-generated content beyond service provision.

5. Prohibited Activities

You agree not to use Pyxa.ai for:

  • Illegal or harmful activities, including generating content that violates laws or regulations.
  • Uploading or generating content that infringes intellectual property rights.
  • Sharing offensive, harmful, or inappropriate content, including hate speech, violence, or sexually explicit materials.
  • Misleading or impersonating others without consent.
  • Reverse-engineering or attempting to access the source code of Pyxa.ai.
  • Developing non-fungible tokens (NFTs) or similar blockchain products without explicit permission.

6. Intellectual Property

  • Pyxa.ai Property: The platform, software, and underlying technologies are the property of Vivids Group Limited.
  • User-Generated Content: Users are fully responsible for the compliance and legality of their generated content.
  • Pyxa.ai disclaims responsibility for any misuse of user-generated content.

7. Fees and Payment

  • Certain features are subject to fees as described on the platform.
  • All payments are non-refundable unless required by law.
  • Pyxa.ai reserves the right to modify pricing or introduce new charges with prior notice.

8. Service Availability

  • Pyxa.ai aims to maintain 97%+ uptime. However, interruptions may occur due to maintenance, upgrades, or unforeseen events.
  • Pyxa.ai is not responsible for any downtime caused by third-party service providers or force majeure events.

9. Disclaimer of Warranties

  • Pyxa.ai is provided "as is" and "as available" without warranties of any kind, including fitness for a particular purpose.
  • We do not guarantee error-free, uninterrupted service. Users are responsible for verifying the accuracy of generated content.

10. Limitation of Liability

  • To the maximum extent permitted by law, Pyxa.ai and Vivids Group Limited are not liable for indirect, incidental, or consequential damages arising from the use of our services.
  • Our liability is limited to the fees paid by the user in the 12 months preceding the claim.

11. Indemnification

  • Users agree to indemnify and hold harmless Pyxa.ai and Vivids Group Limited against claims, damages, or expenses arising from the use of our services in violation of these Terms.

12. Privacy and Security

  • Pyxa.ai adheres to GDPR and other applicable data protection laws.
  • Personal data is processed in accordance with our Privacy Policy, available on the platform.

13. AI Module-Specific Terms

  • Image Generation: Users agree to comply with intellectual property laws and avoid generating harmful or misleading images.
  • Avatar Creation: Users must not create or use avatars that impersonate individuals without consent.
  • Text Suite: Users are responsible for ensuring compliance with copyright laws for any text generated.

14. Termination

  • Pyxa.ai reserves the right to suspend or terminate access for users who breach these Terms.
  • Upon termination, all user rights under these Terms cease immediately.

15. Dispute Resolution

  • These Terms are governed by the laws of the United Kingdom.
  • Disputes will be resolved through arbitration in London, UK, following internal support escalation protocols.

16. Changes to the Terms

  • Pyxa.ai reserves the right to modify these Terms at any time. Users will be notified of significant changes via email or the platform.

17. Contact Information

For questions or concerns, please contact us at [email protected].

 

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Privacy Policy for Pyxa.ai

 

1. Introduction

Vivids Group Limited ("we", "us", "our") values your privacy and is dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you access or use Pyxa.ai, our AI-powered content creation platform. By using our services, you agree to the terms outlined in this policy.

2. Data Collection

We collect two main types of data:

  • Personal Information:
    Includes your name, email address, account details, and payment information. Payments are processed via third-party providers (e.g., Stripe, PayPal), and we do not store payment details directly.

  • Non-Personal Information:
    Includes data collected through cookies, log files, and analytics, such as IP address, device type, browser type, usage statistics, and session activity.

3. Use of Collected Data

We use the data we collect to:

  • Provide and maintain the services of Pyxa.ai.
  • Personalize your user experience by improving content suggestions and preferences.
  • Process transactions securely through third-party payment processors.
  • Send service updates, technical notifications, and promotional materials related to Pyxa.ai.
  • Analyze usage patterns to enhance the performance and functionality of the platform.
  • Comply with legal obligations and prevent fraud or abuse of our services.

4. Third-Party Services

We integrate third-party services to provide essential functionality. These services are bound by confidentiality agreements and comply with GDPR and relevant regulations. Examples include:

  • Analytics Providers: For tracking and improving platform performance.
  • Payment Processors: To securely process financial transactions.
  • Security Services: To detect and prevent unauthorized access.

We do not sell your data to third parties.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and improve the functionality of our platform. These include:

  • Session Cookies: To keep you logged in during your session.
  • Preference Cookies: To remember user preferences and settings.
  • Security Cookies: To enhance platform security and prevent unauthorized access.
  • Analytics Cookies: To track usage patterns and optimize performance.

You can manage or disable cookies through your browser settings, but this may impact the functionality of Pyxa.ai.

6. International Data Transfers

Your data may be processed in countries outside the UK or EU. We ensure appropriate safeguards, such as data processing agreements and encryption, are in place to protect your information during these transfers.

7. Data Security

We employ industry-standard security measures, including:

  • SSL encryption for secure data transmission.
  • Restricted data access to authorized personnel only.
  • Regular security audits and updates to safeguard against vulnerabilities.

Despite our efforts, no method of data transmission over the internet is 100% secure. While we take every precaution, we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Active user accounts: Data is retained for the duration of the account's activity.
  • Terminated accounts: Data is retained for six months post-termination to comply with legal obligations or resolve disputes, after which it is securely deleted.

9. Your Rights

As a user, you have the following rights under applicable data protection laws:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data (subject to legal or operational limitations).
  • Restriction: Request limitations on how your data is processed.
  • Objection: Object to specific uses of your data, such as marketing communications.
  • Data Portability: Request that your data be transferred to another service provider.
  • Withdraw Consent: Revoke consent for data processing at any time.

To exercise these rights, contact us at [email protected].

10. Children’s Privacy

Pyxa.ai is not intended for individuals under the age of 13. We do not knowingly collect data from children. If we discover that a child has provided personal data, we will delete it promptly.

11. Data Breaches

In the event of a data breach, we will:

  • Notify affected users within 72 hours of becoming aware of the breach.
  • Notify relevant authorities as required under GDPR and other regulations.
  • Take immediate action to mitigate the impact and resolve the breach.

12. AI Module-Specific Privacy

  • Image and Avatar Generation: Generated images and avatars are securely processed and stored for service provision only. Users are responsible for ensuring that generated content complies with applicable laws.
  • File and RSS Integration: Files and RSS feeds processed through Pyxa.ai are encrypted and stored temporarily for the duration of processing. Pyxa.ai does not retain this data beyond the session.

13. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy as necessary. Users will be notified of significant changes via email or on the platform. Continued use of the platform after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: [email protected]

 

Pyxa.ai Refund Policy

Effective Date: 01-01-2025

At Pyxa.ai, we strive to deliver exceptional value to our users. However, we understand that there may be situations where a refund request is necessary. This Refund Policy outlines the terms and conditions for requesting and processing refunds.

1. General Refund Terms

1.1 7-Day Money-Back Guarantee:

  • Refunds are available within 7 days of purchase.
  • Refund eligibility is based on the usage of the platform during this period:
    • Up to 20% usage: Users are eligible for a 50% refund.
    • More than 20% usage: No refund will be issued.
    • No usage at all: Users may be eligible for a full refund upon request.

1.2 Refund Requests for Unused Accounts:

  • Refunds for accounts that remain unused beyond the 7-day window are evaluated on a case-by-case basis, at the sole discretion of Pyxa.ai.

1.3 Submission of Refund Requests:

  • All refund requests must be submitted through the official Pyxa.ai support system, accompanied by a valid ticket number issued by the system.
  • Refund requests made through other channels, such as email or social media, will not be entertained.

2. Understanding the Nature of AI-Driven Products

2.1 Pyxa.ai has provided comprehensive details about its products on the website to help users make informed decisions before purchase.

2.2 Refund requests based on reasons such as "I didn’t like the product" or "This is not what I was expecting" are not considered valid grounds for a refund.

2.3 The performance of Pyxa.ai’s AI-powered tools depends on user input, such as:

  • Prompts and Instructions: Detailed and clear instructions are essential for tailored outputs.
  • Brand Voice Setup: Optimizing AI for your specific tone and objectives.
  • Model Selection: Choosing the most suitable AI model (e.g., GPT, Gemini, or Claude) for your task.

2.4 Users acknowledge that AI-generated results are inherently variable and dependent on the input provided. Dissatisfaction due to unmet expectations or improper usage does not qualify for a refund.

3. Refund Policy for Digital Downloadable Products

3.1 Pyxa.ai may offer digital downloadable products as part of its services or promotions.

3.2 Once such products are downloaded, they are considered used and are non-refundable. Users are encouraged to thoroughly review product details before making a purchase.

4. Defamatory Actions

4.1 Pyxa.ai values constructive feedback and strives to resolve disputes amicably. However, users who attempt to defame Pyxa.ai on public platforms, such as social media, without first submitting an official refund request or seeking resolution, may forfeit their eligibility for a refund.

4.2 Pyxa.ai reserves the right to reject refund requests in such cases and pursue legal remedies to protect its reputation.

5. Right to Refuse Refunds

5.1 Pyxa.ai reserves the right to refuse any refund request under the following conditions:

  • The refund request lacks a valid reason or sufficient supporting evidence.
  • The user has exceeded the platform usage thresholds outlined in this policy.
  • The user has downloaded a digital product that is non-refundable.

5.2 Decisions regarding refunds are final and binding.

6. Governing Law and Dispute Resolution

6.1 This Refund Policy is governed by and construed in accordance with the laws of the United Kingdom.

6.2 Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

7. Amendments

7.1 Pyxa.ai reserves the right to amend or modify this Refund Policy at any time without prior notice. Updated versions of the policy will be made available on the Pyxa.ai website.

For any questions or concerns regarding this Refund Policy, please contact our support team at [email protected].

By using Pyxa.ai, you agree to this Refund Policy.